MY MEDIPLUS LTD
PRIVACY POLICY
Effective Date: 13 August 2026
Last Updated: 13 August 2026
My Mediplus Ltd (“My Mediplus”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality and security of the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store, disclose, transfer and protect personal information when you access or use the My Mediplus website, mobile applications, healthcare marketplace, healthcare facilitation services and related services (collectively, the “Platform” or “Services”).
My Mediplus Ltd is registered in England and Wales and operates as a global healthcare marketplace and healthcare facilitation platform.
We help patients discover, compare and connect with independent hospitals, clinics, doctors, healthcare professionals, diagnostic centres, rehabilitation centres, wellness providers and other healthcare-related service providers in the United Kingdom and internationally.
We may also facilitate non-clinical services connected with a patient’s healthcare journey, including medical tourism support, wellness tourism support, appointment coordination, travel guidance, accommodation assistance, airport transfer coordination, interpreter arrangements and related patient-support services.
My Mediplus does not itself provide medical treatment, diagnosis, prescriptions, surgery or other clinical care. Healthcare services are provided independently by the relevant healthcare providers.
1. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to personal information that we process when you:
- Visit or browse the My Mediplus website or applications;
- Create or manage an account;
- Search for healthcare or wellness providers;
- Submit a treatment or healthcare enquiry;
- Request an appointment;
- Upload medical records or other documents;
- Communicate with My Mediplus;
- Request medical tourism or wellness tourism assistance;
- Request travel, visa, accommodation, transportation or interpreter coordination;
- Provide insurance-related information;
- Make or facilitate a payment where payment services are available;
- Subscribe to communications or marketing;
- Contact customer support; or
- Otherwise use our Platform or Services.
This Privacy Policy should be read together with the My Mediplus Terms & Conditions and any additional privacy or consent notices presented when particular information is collected.
2. INFORMATION WE MAY COLLECT
Depending on the Services you use, we may collect and process different categories of personal information.
2.1 Identity Information
This may include:
- Full name;
- Date of birth;
- Age;
- Gender where relevant;
- Nationality;
- Country of residence;
- Identification information; and
- Passport information where required for international healthcare or travel-related assistance.
2.2 Contact Information
This may include:
- Email address;
- Telephone or mobile number;
- Residential or correspondence address;
- Country and location information; and
- Preferred communication method.
2.3 Health and Medical Information
Where necessary to facilitate healthcare services, you may provide information including:
- Medical history;
- Existing or previous medical conditions;
- Symptoms;
- Diagnoses;
- Current or previous treatments;
- Prescriptions and medication information;
- Allergies;
- Medical reports;
- Laboratory results;
- Diagnostic reports;
- Imaging and scan reports;
- Referral letters;
- Treatment requirements;
- Surgical history;
- Rehabilitation information;
- Information relating to requested healthcare or wellness services; and
- Other health information you voluntarily provide.
Health information may constitute special category or sensitive personal data and is treated with an appropriate level of confidentiality and protection.
2.4 Insurance Information
Where applicable, we may collect information relating to:
- Insurance provider;
- Insurance policy information;
- Coverage details;
- Claim-related information; and
- Other information necessary to facilitate communication with healthcare or insurance providers.
My Mediplus does not determine insurance eligibility, coverage or claim approval.
2.5 Appointment and Treatment Enquiry Information
We may process information about:
- Healthcare providers you are interested in;
- Treatments or procedures requested;
- Appointment requests;
- Preferred appointment dates;
- Provider responses;
- Treatment quotations;
- Booking information; and
- Communications relating to your healthcare enquiry.
2.6 Travel and Medical Tourism Information
Where you request international medical tourism or related support, we may process:
- Travel dates;
- Destination;
- Passport information where necessary;
- Visa-related information;
- Flight information;
- Accommodation requirements;
- Airport transfer requirements;
- Interpreter requirements;
- Companion or caregiver information; and
- Other information required to coordinate your healthcare journey.
2.7 Payment and Transaction Information
Where payments are facilitated through My Mediplus or an authorised payment provider, information relating to the transaction may be processed.
Payment card or banking information may be processed directly by authorised payment service providers rather than stored by My Mediplus.
2.8 Communications
We may retain records of communications between you and My Mediplus, including communications through:
- Email;
- Telephone;
- SMS;
- Messaging services;
- Website forms;
- Customer support systems; and
- Other communication channels.
2.9 Technical and Usage Information
When you use our Platform, certain information may be collected automatically, including:
- Internet Protocol (IP) address;
- Browser type and version;
- Device type;
- Operating system;
- Device identifiers;
- Pages visited;
- Date and time of visits;
- Time spent on pages;
- Referral source;
- Platform activity;
- Diagnostic information; and
- Other technical information relating to the use of our Services.
3. HOW WE COLLECT INFORMATION
We may collect personal information:
Directly from you
For example, when you:
- Register an account;
- Complete an enquiry form;
- Request an appointment;
- Upload a medical document;
- Contact customer support;
- Request medical tourism assistance; or
- Communicate with us.
From someone acting on your behalf
A family member, caregiver, representative or other authorised person may provide information where they have authority or permission to act on your behalf.
Anyone providing another person’s information to My Mediplus is responsible for ensuring that they have the appropriate authority to do so.
From healthcare and other service providers
Where appropriate, information may be received from hospitals, clinics, doctors or other providers in connection with an enquiry or service you have requested.
Automatically
Technical and usage information may be collected through cookies and similar technologies when you access the Platform.
4. HOW WE USE PERSONAL INFORMATION
We may process personal information to:
- Create and manage user accounts;
- Respond to healthcare enquiries;
- Identify healthcare providers relevant to a user’s request;
- Connect patients with hospitals, clinics, doctors and other healthcare providers;
- Facilitate communications between patients and providers;
- Coordinate appointment requests;
- Facilitate medical tourism services;
- Facilitate wellness tourism services;
- Coordinate travel-related support where requested;
- Facilitate accommodation or transportation assistance;
- Coordinate interpreters or patient-support services;
- Provide insurance compatibility information where available;
- Process or facilitate payments where applicable;
- Respond to customer-service enquiries;
- Communicate booking and appointment updates;
- Maintain and improve our Platform;
- Protect the security and integrity of our systems;
- Detect and prevent fraud, misuse and unlawful activity;
- Maintain appropriate business and transaction records;
- Comply with legal and regulatory obligations;
- Establish, exercise or defend legal claims; and
- Send marketing communications where permitted and appropriate.
We do not use your health information to provide independent medical diagnoses or make clinical treatment decisions.
5. HEALTH AND SPECIAL CATEGORY DATA
Because My Mediplus facilitates healthcare enquiries, we may need to process information concerning your health.
We will process health and other special category information only where there is an appropriate lawful basis and condition for doing so under applicable data-protection legislation.
Depending on the circumstances, this may include situations where:
- You have provided explicit consent;
- Processing is necessary in connection with health or healthcare services where legally permitted;
- Processing is required to establish, exercise or defend legal claims;
- Processing is necessary to comply with applicable law; or
- Another lawful condition applies.
Where explicit consent is relied upon, you may withdraw that consent, subject to applicable legal requirements and any processing that has already lawfully taken place.
6. SHARING INFORMATION WITH HEALTHCARE PROVIDERS
A central purpose of the My Mediplus Platform is to facilitate communication between patients and independent healthcare providers.
Where you submit an enquiry or request healthcare assistance, relevant information may therefore be shared with selected providers, which may include:
- Hospitals;
- Clinics;
- Doctors;
- Dentists;
- Diagnostic centres;
- Laboratories;
- Rehabilitation centres;
- Physiotherapy providers;
- Fertility and IVF providers;
- Mental-health providers;
- Wellness centres;
- Ayurveda and holistic wellness providers; and
- Other healthcare professionals or facilities relevant to your request.
We seek to limit information shared to what is reasonably necessary for the relevant enquiry or requested service.
Healthcare providers receiving your information may process that information independently under their own privacy policies and applicable laws.
7. OTHER PARTIES WITH WHOM INFORMATION MAY BE SHARED
Depending upon the Services requested, information may also be disclosed to:
Insurance providers
Where you request assistance relating to insurance compatibility or coverage.
Travel and accommodation providers
Where you request travel, hotel, airport-transfer or other travel-related coordination.
Interpreter and patient-support providers
Where you request language assistance or other support.
Payment providers
Where payments are processed or facilitated electronically.
Technology and service providers
We may engage organisations providing services such as:
- Website hosting;
- Cloud infrastructure;
- Data storage;
- Cybersecurity;
- Customer-support technology;
- Communications;
- Analytics;
- Payment processing; and
- Other operational services.
Such organisations may process information only for authorised purposes and subject to appropriate contractual and security requirements where required.
Professional advisers
Information may be disclosed where necessary to lawyers, accountants, auditors, insurers or other professional advisers.
Government and regulatory authorities
Information may be disclosed where required by applicable law, regulation, court order or a valid request from a competent authority.
8. WE DO NOT SELL MEDICAL INFORMATION
My Mediplus does not sell users’ medical records or health information to third parties.
Information may be shared with healthcare providers and other relevant organisations where necessary to provide or facilitate Services requested by you, subject to applicable data-protection requirements.
9. INTERNATIONAL DATA TRANSFERS
My Mediplus operates a global healthcare marketplace.
If you request healthcare or related services outside your country of residence, it may be necessary to transfer your personal information, including relevant medical information, internationally.
For example, information may be transferred to a hospital or healthcare provider in the country in which you are considering receiving treatment.
Some countries may have data-protection laws that differ from those applicable in the United Kingdom.
Where applicable, My Mediplus will take appropriate measures designed to protect personal information transferred internationally and will use legally recognised transfer mechanisms where required.
Before sharing medical information internationally, we may also request appropriate consent or authorisation where required.
10. LAWFUL BASES FOR PROCESSING
Depending on the particular processing activity, My Mediplus may rely upon one or more lawful bases, including:
- Your consent;
- Performance of a contract or taking steps at your request before entering into a contract;
- Compliance with a legal obligation;
- Our legitimate interests or those of another party, where those interests are not overridden by your rights and interests; and
- Other lawful grounds permitted by applicable data-protection legislation.
Special category information, including health information, will additionally be processed only where an applicable special-category processing condition is satisfied.
11. COOKIES AND SIMILAR TECHNOLOGIES
The My Mediplus Platform may use cookies and similar technologies.
These technologies may be used to:
- Enable essential Platform functionality;
- Maintain security;
- Remember user preferences;
- Understand how visitors use the Platform;
- Improve performance;
- Analyse Platform traffic; and
- Support marketing where legally permitted.
Cookies may include:
Essential Cookies
Required for the Platform to operate correctly.
Preference or Functionality Cookies
Used to remember choices and preferences.
Analytics Cookies
Used to understand how users interact with the Platform.
Marketing Cookies
Where used, these may help measure advertising or provide more relevant communications.
Where required by law, non-essential cookies will be used only after obtaining the appropriate consent.
Users may also manage cookies through their browser settings and any cookie-management tools made available through the Platform.
12. MARKETING COMMUNICATIONS
We may send information about My Mediplus services where permitted by law.
Where consent is required for electronic marketing, marketing communications will be sent only after the appropriate consent has been obtained.
You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.
Service-related communications concerning appointments, enquiries, account security or requested services are not necessarily marketing communications.
13. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Provide requested Services;
- Maintain appropriate business records;
- Meet legal, regulatory, accounting or reporting requirements;
- Resolve disputes;
- Prevent fraud;
- Maintain security; and
- Establish, exercise or defend legal claims.
Different categories of information may be retained for different periods.
When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
14. DATA SECURITY
My Mediplus takes reasonable technical and organisational measures designed to protect personal information against:
- Unauthorised access;
- Accidental loss;
- Unauthorised disclosure;
- Misuse;
- Alteration;
- Destruction; and
- Other unlawful processing.
Measures may include, where appropriate:
- Access controls;
- Authentication controls;
- Encryption or secure transmission technologies;
- Restricted access to sensitive information;
- Security monitoring;
- Data backups;
- Staff confidentiality requirements;
- Security policies and procedures; and
- Appropriate safeguards with service providers.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Users should also take appropriate precautions to protect account credentials and devices.
15. DATA BREACHES
Where My Mediplus becomes aware of a personal-data breach, we will investigate and respond in accordance with applicable data-protection requirements.
Where legally required, we will notify the relevant supervisory authority and/or affected individuals.
16. YOUR DATA-PROTECTION RIGHTS
Depending upon applicable law and your circumstances, you may have rights relating to your personal information, including the right to:
- Request access to personal information held about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information in certain circumstances;
- Request restriction of processing;
- Object to certain processing;
- Request transfer of eligible information in a portable format;
- Withdraw consent where processing is based on consent;
- Object to direct marketing; and
- Lodge a complaint with an appropriate data-protection supervisory authority.
These rights are subject to applicable legal conditions and exemptions.
We may need to verify your identity before responding to a request.
17. AUTOMATED DECISION-MAKING
My Mediplus may use technology to assist users in searching, filtering, comparing or identifying healthcare services.
Unless otherwise specifically disclosed, My Mediplus does not intend to make decisions producing legal or similarly significant effects solely through automated processing of personal medical information.
Where such processing is introduced, appropriate notices and safeguards will be provided where required by law.
18. CHILDREN’S PRIVACY
The My Mediplus Platform is intended primarily for adults aged 18 and over.
Individuals under 18 should not independently create an account or submit personal or medical information through the Platform.
Where healthcare enquiries concerning a child are submitted by a parent or legal guardian, we may process the child’s information where appropriate and lawful for the requested healthcare facilitation service.
The parent, guardian or authorised representative submitting information must have appropriate authority to do so.
If we become aware that personal information relating to a child has been collected improperly, we will take appropriate steps in accordance with applicable law.
19. INFORMATION PROVIDED ON BEHALF OF ANOTHER PERSON
If you submit information about another person, including a family member or patient, you confirm that you have appropriate authority, permission or another lawful basis to provide that information to My Mediplus and to permit its processing for the requested Services.
Where appropriate, we may request evidence of that authority.
20. THIRD-PARTY WEBSITES
The My Mediplus Platform may contain links to websites operated by hospitals, clinics, doctors, insurers, travel providers, government authorities or other third parties.
Those websites operate independently from My Mediplus and may have their own privacy policies.
My Mediplus is not responsible for the privacy practices of independent third-party websites.
Users are encouraged to review the relevant privacy policy before providing information directly to a third-party website.
21. BUSINESS TRANSFERS
If My Mediplus undergoes a merger, acquisition, restructuring, investment, sale of assets or similar corporate transaction, personal information may be transferred as part of that transaction where permitted by law.
Appropriate measures will be taken to protect personal information during such a transaction.
22. LEGAL DISCLOSURES
We may disclose personal information where reasonably necessary to:
- Comply with applicable law;
- Respond to a court order or lawful governmental request;
- Protect the rights, property or security of My Mediplus;
- Protect users or healthcare providers;
- Prevent or investigate fraud or unlawful activity;
- Enforce our Terms & Conditions; or
- Establish, exercise or defend legal claims.
23. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect:
- Changes to our Services;
- Changes to technology;
- Changes to our data-processing activities;
- Changes to legal or regulatory requirements; or
- Changes to our business operations.
The latest version will be published on the My Mediplus Platform together with the applicable “Last Updated” date.
Where a material change requires additional notice or consent under applicable law, we will take appropriate steps to provide that notice or obtain that consent.
24. COMPLAINTS
If you have a concern about how My Mediplus handles your personal information, please contact us first so that we can investigate the matter.
You may also have the right to complain to the relevant data-protection supervisory authority depending upon where you are located and the applicable law.
25. CONTACT US
For questions concerning this Privacy Policy, personal information or data-protection rights, please contact:
My Mediplus Ltd
Registered in England and Wales
Websites:
www.mymediplusonline.com
www.mymediplus.com
Email:
info@mymediplus.com
Business Hours:
Monday – Friday
09:00 – 18:00 UK Time
For privacy-related requests, please state “Privacy Request” in the subject line where possible.
26. RELATIONSHIP WITH MY MEDIPLUS TERMS & CONDITIONS
This Privacy Policy relates specifically to the collection and processing of personal information.
Use of the My Mediplus Platform and Services is also governed by the My Mediplus Terms & Conditions.
Healthcare providers and other independent third parties introduced or accessed through the Platform remain responsible for their own services and, where applicable, their own processing of personal information.
27. ACCEPTANCE AND ACKNOWLEDGEMENT
By using the My Mediplus Platform and voluntarily providing personal information, you acknowledge that you have been provided with this Privacy Policy and have had an opportunity to understand how My Mediplus processes personal information.
Where consent is required for a particular processing activity, My Mediplus will seek that consent as required by applicable law.
End of Privacy Policy
